FAQs

FAQs

We will try to answer the most asked questions on all other questions we are happy to respond by phone: (438) 985-1955

1. How can I hire your services?

The best way to contact us is to call us, text us or send us e-mail, so you can discuss your party decoration needs with one of our professional balloon designers.

2. How long in advance should I place my order?

In order to allow enough time to work together on the details of your order, we recommend that all jobs be booked/confirmed at least two week in advance. Reservations are subject to delivery slot availability; at the time the order is placed.

3. What will be the delivery and setup charges?

The delivery and set-up charge for decoration varies based on location and time frames. Also we have free delivery on orders over 100$ for Montreal Area every day from 10 AM until 5 PM. Call us to discuss details.

4. Who will set-up my decoration and how long will it take?

Depending on the size of your order you can expect a team of two balloon designers. Depending on the size and design  of your decoration, it can take about half an hour to 4 hours for our team to build and set up your balloon decoration.

5. Do the prices include removal of the decor?

NO, removal of decor is not included. A quote can be provided if this service is required.

6. How and when do I have to pay?

In order to book your event we required a deposit of 50% and the remaining balance is due the day of the event. Payments can be made by cash or by check.

7. In what area do you offer your Balloons Decoration Services?

We offer our balloon decoration services to clients in Montreal Area, Laval and South Shore.

8. What if I need to cancel?

Orders can be cancelled 3 days prior to the event, and the deposit is non-refundable.

9. How long will the decor last?

That depends on the environmental conditions and if the decor is air-filled, or helium filled. A regular 11" helium balloon has a lifespan of about 6 hours. We can extend the float time by use of Hi-Float, a polymer that is added to the balloon prior to inflation. This can increase the float time by several days. Air-filled decor can last for days or even weeks under the right conditions.

10. Are balloons biodegradable or can they be recycled?

There are two types of balloons, foil (sometimes called mylar) and latex. Foil balloons are not biodegradable, but can be recycled. Latex balloons can't be recycled, but are biodegradable.

11. I don't know what I want, can you help me figure it out?

Absolutely! When you call to talk to one of Decoration Center PHOENIX's event designers, they will ask you questions about your event and the  purpose of the decor, that is whether you are trying to attract attention to a focal point, or going for an overall ambiance. If you have already figured out your approximate budget, our designers can help by suggesting packages and decor alternatives that match your goals with your specific budget in mind.